Join Team Ali

President & CEO

JOB TYPE

Full-Time

POSITION SUMMARY:

The President & Chief Executive Officer (CEO) will provide the visionary leadership, strategic direction, and operational oversight required to champion the Ali Center’s mission and drive its next phase of global growth. Reporting directly to the Board of Directors, the CEO holds full executive authority and accountability for all Center operations, including a $5M operating budget, a dedicated team of 30+ staff and volunteers, programming and the operations of our world-class facility.

As a primary public face of the Center, the CEO will convert mission into measurable global results. A proven track record of high-level fundraising is paramount; the CEO will spearhead philanthropic growth across individual, corporate, foundational, and government sectors to ensure long-term financial sustainability.

KEY RESPONSIBILITIES:

Strategic Leadership & Brand Advocacy

• Drive Vision & Growth: Lead the execution of the strategic plan, aligning operational goals, revenue development, and programming with the Center’s core values.
• Global Vision & Expansion: Drive the strategy to elevate the Center’s national and international profile. Collaborate closely with the senior leadership team to strategically cultivate relationships with major donors, community leaders, and global partners, positioning the Center for broad geographic and philanthropic growth.

Revenue Generation & Sustainability

• Capital Cultivation: Personally initiate and lead major fundraising campaigns, with a proven ability to close gifts at the 6-figure (required) and 7-figure (preferred) levels.
• Diversify Revenue: Expand funding streams through corporate partnerships, licensing, institutional grants, and strategic monetization of the Center’s assets.

Operational Excellence & Culture

• People & Culture: Inspire, mentor, and retain a high-performing, diverse team, fostering a collaborative, respectful, and mission-driven workplace culture.
• Impact Measurement: Establish rigorous evaluation frameworks to assess programming efficacy, ensuring initiatives remain impactful, sustainable, and tied to the mission.
• Board Partnership: Maintain transparent, regular, and strategic communications with the Board of Directors to optimize governance and organizational health.

PROFESSIONAL EXPERIENCE & QUALIFICATIONS:

The ideal candidate is a visionary, energetic, and collaborative leader who pair executive acumen with the empathy, kindness, and welcoming spirit modeled by Muhammad Ali.

REQUIRED EXPERIENCE:

• Executive Leadership: A minimum of 10 years of progressive leadership experience in high-profile nonprofits, NGOs, educational institutions, foundations, or corporate entities.
• Fundraising Excellence: A documented history of securing major gifts and scaling philanthropic revenue from diverse donor networks.
• Business & Fiscal Acumen: Proven experience managing multi-million dollar budgets, with a strong sensitivity to expense management and a track record of driving balance financial performance.
• Partnership & Alliance Building: Skilled at building consensus among diverse stakeholders, including board members, elected officials, community leaders, and international partners.
• Governance: Proven success collaborating with and leveraging a highly engaged Board of Directors.

PHYSICAL REQUIREMENTS:

This role operates within a multi-level facility and requires the ability to navigate the space and assist with exhibit and display setup as needed. The Muhammad Ali Center is ADA compliant and provides reasonable accommodations in accordance with applicable laws.

BENEFITS:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

DEADLINE:

Open Until Filled

Guest Experience & Museum Store Associate

JOB TYPE

Part-Time

REPORTS TO:

Sr. Manager of Guest Experience & Museum Store

POSITION SUMMARY:

The Muhammad Ali Center (MAC) values the critical role that frontline staff play in creating an onsite experience that is accessible and inclusive for all. To support this, we are seeking an energetic, guest-service-oriented person. This person will provide an excellent service to the guest admission and retail experience.

JOB DESCRIPTION & RESPONSIBILITIES:

• Greet and warmly welcome guests, creating an exceptional first impression of the Muhammad Ali Center.
• Process admissions, memberships, and ticket sales accurately using the point-of-sale system.
• Assist guests with merchandise selections, purchases, exchanges, and general retail inquiries in the Museum Store.
• Provide accurate information about exhibits, programs, events, memberships, museum policies, and local attractions.
• Deliver outstanding customer service by responding promptly and professionally to guest questions in person, by telephone, and via email.
• Operate point-of-sale equipment and software accurately, including cash handling, balancing transactions, and following established procedures.
• Assist with merchandise receiving, pricing, stocking, visual merchandising, and inventory maintenance.
• Maintain a clean, organized, and inviting appearance throughout the admissions area and Museum Store, including stocking displays, dusting, straightening merchandise, and vacuuming as needed.
• Support daily store operations and sales initiatives to achieve department goals.
• Identify opportunities to promote memberships, retail products, and special events that enhance the guest experience.
• Provides feedback to management regarding guest experiences, merchandise trends, and opportunities to improve operations.
• Work collaboratively with staff across all departments to ensure seamless and positive visitor experiences.
• Follow all Center policies and procedures while maintaining a safe, welcoming, and inclusive environment for guests and fellow team members.
• Perform opening, closing, and other operational duties as assigned.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required.
• Previous customer service experience in retail, hospitality, museums, attractions, tourism, or a related field preferred.
• Eligible to work for any employer in the United States
• Interested applicants must be available to work Wednesday – Sunday; additional hours if needed, evening (for special events), and some holidays.

REQUIRED SKILLS/ABILITIES:

• Cash handling and point-of-sale (POS) experience preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Friendly, professional demeanor with a passion for providing exceptional guest service.
• Ability to multitask and remain composed in a fast-paced environment.
• Ability to work independently while contributing positively to a team.
• Strong attention to detail and accuracy when handling cash, tickets, and merchandise transactions.
• Basic computer skills and the ability to learn new software quickly.
• Flexible schedule, including availability to work weekends, evenings, holidays, and special events.
• Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
• Interest in the Muhammad Ali Center’s mission and a willingness to learn about its exhibits, programs, and offerings.

PHYSICAL REQUIREMENTS:

• This role operates within a multi-level facility and requires the ability to navigate the space and assist with exhibit and display setup as needed. The Muhammad Ali Center is ADA compliant and provides reasonable accommodations in accordance with applicable laws.
• Ability to walk/stand for prolonged periods of time.
• Must be able to lift up to 25 pounds at a time.

BENEFITS:

• Employee discount
• Flexible schedule
• Paid time off

DEADLINE:

Open Until Filled